1. Introduction Thank you for choosing TTS.Cool. We appreciate your business and strive to ensure our customers have a satisfying experience with our services. We understand that sometimes things might not work out, which is why we've crafted a fair and transparent refund policy.
2. Eligibility for a Refund
Time Period: Customers can request a refund within 7 days from the date of purchase.
Service Use: A full refund will be granted if, and only if, no usage of our service has been made during the 7-day period. If any part of the service has been utilized, even minimally, a refund will not be possible.
3. Refund Process
Requesting a Refund: To initiate a refund, please contact our customer support team with your order details, including order number, date of purchase, and the reason for the refund request.
Refund Approval: Upon receiving a refund request, our team will verify the eligibility based on service usage and purchase date. If the refund is approved, the amount will be credited back to your original payment method.
Refund Timeframe: Refunds are processed within 7-10 business days of receiving and approving the refund request. The amount should reflect in your account based on your financial institution's processing time.
4. Exceptions
Refunds will not be provided:
5. Changes to This Refund Policy
We reserve the right to update or change our Refund Policy at any time. It is the responsibility of the customers to periodically review this policy for any changes. Your continued use of our services after any modifications will indicate your acknowledgment of such modifications and your agreement to be bound by the revised policy.
6. Contact Us
For any questions regarding our Refund Policy or to initiate a refund request, please contact our customer support team at [[email protected]] or through our website's contact form.